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customer service telephoneCustomer information: +34 917 37 91 25

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How to buy & FAQ.

How do I order an item?


Click on the product you want to buy to see the details. In that page, select the quantity and click "add to cart".

Clicking on “Buy” you can check the products you are about to buy. If you want to add something else click on “Continue shopping”.
Once you have checked the products in your cart, click on "buy now". to proceed with the shopping process. If you have a discount coupon, you can use it here.

The shopping process is simple:

- Billing information: If you are a new customer, enter your billing and shopping information (if it is different). If you are already registered, log in and we will submit your information automatically. 

- Shipping method: We will inform you about the shipping costs which depend on the product and the shipping address.
 
- Payment method: Click on the payment method of your choice. We accept credit card, PayPal and bank transfer..

- Order review: Check your information and your order. Then you will go to theServired or PayPal Payment Gateway..
Complete your credit card information accurately to finish your purchase.

If you have chosen bank transfer, we will receive your order, but it will be on hold until we check the transfer has been made.
Once the payment is finished, you will receive an email with the order information. If you have chosen bank transfer you will also receive the information to make it.


Can I pay with credit card?


You can use Visa or MasterCard through the Catalunya Caixa or Paypal payment gateway.
"The “Catalunya Caixa” "Cyberpac" system" makes this service possible and secure thanks to security systems as VISA Verified and MasterCard SegureCode. Besides, "Catalunya Caixa" works with a high-tech Secure Server so no one else can see their data.


Why could my credit card be declined?


The information we request to pay have to match your credit card data. A simple typing mistake could lead to an error and the transaction will be declined. For this reason we ask you to enter your data carefully. The payment gateway is secured, consequently a personal identification code (PIC) could be requested once your credit card is validated.
Another possibility is that the credit limit has been exceeded or the credit card has expired.
Check with your bank if you have any of these problems to pay with your credit card.

Is it secure to buy in www.vinoteca.es?


The payment is completely secure, we put a big effort in guaranteeing the security of your data and purchases.
That’s the reason why we decided to look for an specialized bank which offered a secure payment gateway to pay with credit cards.
The “Catalunya Caixa” "Cyberpac" system makes this service possible and completely secure thanks to security systems as VISA Verified and MasterCard SegureCode..

If you prefer, you can use PayPal, the Internet leader payment method.

    - PayPal is secure: PayPal keep your financial information safe and protects it with the best security and fraud prevention systems. In fact, they never share financial information with us.

    - PayPal is fast and simple:if you have a PayPal account, you don’t have to enter your credit or bank information to pay. You just need your email and password.

    - PayPal is flexible: you choose how to pay: debit card, credit card or bank account.
 

Is it possible to cancel an order?


Yes, as long as the product isn’t already in the packaging and delivery process. You can request the cancellation to our Customer Service Department , calling +34 917 37 91 25 Mondays to Fridays from 10 am to 19pm, or sending an email to [email protected].

What happens if I receive my order damaged?


If the order arrives damaged, please, contact our Customer Service Department within the next 24 hours of the reception calling +34 917 37 91 25 Mondays to Fridays from 10 am to 19 pm, oor sending an email to [email protected].

What should I do if I receive an artice I didn’t order?


If you receive an article different from what you order, please, contact our Customer Service Department within the next 24 hours of the reception calling +34 917 37 91 25 Mondays to Fridays from 10 am to 19pm, or sending an email to [email protected].

How do I receive periodic information about www.vinoteca.es?


You can subscribe to the www.vinoteca.es newsletter where we will inform you about our news and promotions.
To subscribe, go to my account, register and select the option “Subscribe”.

How do I unsubscribe to the www.vinoteca.es newsletter?


You can unsubscribe at any time in the section "Subscription to newsletters".
You also can unsubscribe sending an email to [email protected]. To correctly process your unsubscription, you should send the email with the same address you used to subscribe.


How can I cancel my account?


If you want to cancel your account, you should send an email to [email protected]
Once your account is disabled, all your information will be erased and you won’t receive more emails with information about us and our campaigns. That is an irreversible process, so you won’t be able to consult your previous orders information or buy without register again. You can register again but that information will be lost.
If you have any order ongoing, we recommend you to wait until you receive it before cancelling your account, since once you disabled your account the delivery process information will be erased as well.
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